What you'll do
- Manage moderation queues, escalations, appeals and reviewer quality
- Maintain operational playbooks, decision consistency and audit-ready case handling
- Identify recurring abuse patterns and recommend product or policy improvements
What we're looking for
- Hands-on experience in Trust & Safety, moderation, integrity or investigations
- Strong written decision-making and escalation judgement
- Ability to coach reviewers and improve operational quality
Helpful experience
- Experience with UGC or gaming communities
- Experience with safety metrics, QA or incident review
Eligibility
Remote role. Final employment location, eligibility, working hours and contractual arrangements will be confirmed before appointment.
Working at ESB Games
Role location, working arrangements, eligibility, compensation and onboarding details are confirmed through the published role and directly with successful applicants before any commitment is made.