Help Centre
Browse guidance covering accounts, billing, creator tools, safety and technical support.
Browse articles →ESB Games Support
How can we help?
Support for players, parents and creators. Browse help options, open a private ticket conversation or check the official service status website.
Help organised by topic Safety concerns routed securely Private ticket conversations
Submit a Ticket
Open a secure support conversation, provide structured details and attach supporting evidence.
View Your Tickets
Signed-in users can access linked tickets from their ESB Games account. Guests use the private link sent by email.
Sign in to ESB Games →Enforcement review
Start an appeal Appeal a warning, restriction or ban
Request a review of warnings, temporary or permanent bans, account restrictions, communication restrictions, content removals and other disciplinary actions.
Quick Help
Service Status
Official live status is maintained separatelyCurrent availability, maintenance and active incident updates are published on the dedicated ESB Games Status site so there is one reliable live source.
View current service statusNeed direct help?
Start a private support conversation and route your issue to the appropriate ESB Games team.
Open a support ticketCommon questions.
Open the main ESB Games login page and choose the password recovery option. Follow the recovery steps shown there. If you still cannot access the account, open a secure Account & Access ticket.