ESB Games Support

How can we help?

Real support for players, parents and creators. Browse help options, submit a ticket or track an existing request.

◷ Response targets by priority● Safety reports prioritised◎ Support built for global access

Help Centre

Browse answers covering accounts, billing, creator tools, safety and more.

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Submit a Ticket

Can't find an answer? Send a request to the ESB Games support team.

Track a Ticket

Enter your ticket reference to check its current status.

Quick Help

🔑 Reset your password ↻ Cancel or change a subscription ♟ Request a refund ◆ Appeal an account action ⚑ Report a player or game ♜ Creator publishing guide

Platform Status

● Pre-launch systems

Public platformIn development

ESB Studio / publishingIn development

Payments & billingNot live

AuthenticationPrototype ready

Support ticketsAvailable

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Community support

Connect with the ESB Games community and staff through the official server.

Join the community →

Frequently asked

Common questions.

Open the login page and choose the password recovery option. If you cannot access the email connected to your account, submit an Account & Access ticket so the support team can verify ownership.