Prevention
Safer product design, privacy controls and age-aware systems are considered as ESB Games is built.
Back to HelpTrust & SafetyClear rules.
Clear rules.
Safer systems.
Find ESB Games safety guidance, rules, privacy information and policy resources here. If a specific account, message, purchase or safety concern needs staff review, use private Support.
How safety is designed to work.
High-level safety principles for prevention, review, enforcement and appeals across the ESB Games ecosystem.
Detection
Reports, automated systems and appropriately authorised human review are intended to help identify harmful content and behaviour.
Enforcement
Warnings, restrictions, content removal and account action are designed to scale with the severity and context of a violation.
Appeals
Eligible moderation decisions can be challenged through the documented appeals route as that process becomes available.
Rules, rights and guidance.
Browse by subject and see whether a policy is published or still being reviewed.
Legal
Core service, purchase and virtual-currency terms for the ESB Games ecosystem.
Terms of ServiceThe agreement governing access to ESB Games services.In final reviewPrivacy PolicyHow ESB Games handles personal information and privacy choices.In final reviewCookie PolicyHow cookies and similar technologies are used.In final reviewRefund PolicyRefund and cancellation principles for eligible purchases.In final reviewSubscription TermsTerms for recurring ESB Games memberships and plans.In final reviewESBucks & Virtual CurrencyRules for ESBucks and other virtual-value features.In final reviewPayment TermsTerms applying to payments and eligible transactions.In final review
Safety
Practical safety guidance plus the rules, reporting and review processes that support the community.
Safety frameworkPrevention, detection, reporting, enforcement, appeals and family-safety guidance.Community StandardsThe rules for behaviour and content across ESB Games.In final reviewChild SafetySafeguards and expectations for children, families and creators.In final reviewReporting & EnforcementHow reports are reviewed and platform rules are enforced.In final reviewAppeals PolicyHow eligible platform decisions can be challenged.In final review
Parents & families
Guidance for families, parental controls, wellbeing and age-appropriate experiences.
Family CentreProduct information for linked accounts and parental controls.Parental GuideAn overview of ESB Games for parents and guardians.In final reviewFamily Centre GuideHow the Family Centre and linked-account controls are designed to work.In final reviewScreen Time & Digital WellbeingGuidance for healthy, balanced use of ESB Games.In final reviewAge Ratings & Content GuideHow content labels and age-appropriate access are designed.In final review
Creators
Rules and guidance for creators, Marketplace activity, user-generated content and brand use.
Creator HubPublic product information for ESB Studio and creator tools.Creator DocumentationGetting-started, Studio, scripting and publishing guidance.Creator TermsTerms applying to creator and developer activity.In final reviewMarketplace PolicyRules for Marketplace listings, assets and transactions.In final reviewUGC GuidelinesGuidance for user-generated content across the ecosystem.In final reviewCopyright PolicyHow copyright and rights reports are handled.In final reviewTrademark PolicyRules for trademarks, identity and authorised use.In final reviewBrand GuidelinesGuidance for using ESB Games branding appropriately.In final review
Privacy & security
Information about data rights, retention, security, disclosure and accessibility.
Careers Application PrivacyHow applicant information and private recruitment files are handled.Data RequestsHow to make eligible privacy and personal-data requests.In final reviewData RetentionHow retention principles are documented across ESB Games.In final reviewSecurity PolicySecurity principles and expectations across the ecosystem.In final reviewResponsible DisclosureHow good-faith security researchers can report vulnerabilities.In final reviewAccessibility StatementESB Games accessibility commitments and contact routes.In final review
Help & support
Self-service guidance, private case handling and live service information have separate sources of truth.